Frequently Asked Questions
What are your showroom hours?
Our Showroom Hours Are:
Monday – Friday 8:30 am to 5 pm
Saturdays by appointment only
Can I make a weekend appointment?
Yes. We will gladly open the showroom on Saturday by appointment.
Please call (423) 266-3344 to schedule.
What geographic areas do you serve?
Anywhere within an hours drive of Chattanooga. If our services are needed outside of the designated area, an additional charge may apply.
What forms of payment do you accept?
We accept cash, check, debit card, Visa, Mastercard, Amex, and Discover payments.
However, we charge a 3.5% credit card fee on credit card payments.
How long has SGO Designer Glass been in business?
SGO Designer Glass has been proudly serving the Chattanooga area since 2006.
Do you offer a warranty on your products?
- If your glass slips and is no longer aligned, we will give free adjustments for 5 years.
- Hardware is warrantied for 10 years.
- Glass clarity is NOT warrantied. If you are concerned about the cleanliness of your glass, please contact us for shower glass treatment options.
Does SGO install framed showers?
No, we only install frameless showers, because framed showers tend to get tired looking after a few years.
How long will the fabrication of my shower take?
Your shower glass order is started once we receive a deposit of 50%. From there, it takes about two weeks to get your shower glass installed. Rush orders are possible to be installed in 1 week upon request.
The actual installation time of your shower depends on how many panels of glass we are installing. In general, we allocate 1 hour for every panel of glass.
For example, a 3-piece shower (3 panels) would take approx 3 hours.
Can you remove my old shower enclosure and replace it with a frameless?
In most cases, yes! There are some issues to consider when converting, but your glass consultant can go over those options with you.
Can SGO install frameless shower doors on my fiberglass shower?
No, your shower needs to be tiled or have a solid surface – marble, granite, etc.
Does my shower have to have structure behind the tile for the shower door?
Yes, if you want the shower door hinges installed on the wall as opposed to glass to glass hinges, then there must be structure behind the surface to screw into.